Getting started
Your company administrator invites you by email. Open the link to set your password. Then sign in to the Ingrid app with the same email and password.
Can’t sign in
- Check that you are using your work email.
- Forgot your password? Open your company’s Ingrid sign-in page in a web browser and use “Forgot password”, then sign in to the app with the new password.
- If your account is locked or you were deactivated, ask your company administrator. They can unlock or reactivate you.
- If the invitation link expired, ask your administrator to resend it.
Don’t see a feature
You see only the features your company uses and your role allows. Ask your administrator.
Location and notification permissions
You can change them anytime in your phone’s Settings. Saying no to location still lets you clock in.
New phone or lost phone
On a new phone, just sign in. If you lose a phone, ask your administrator to sign out that device.
Delete your account
Ask your company administrator, or email [email protected] with your company name and the email you sign in with. Ingrid will handle your request within 30 days. Some records, such as approved invoices and pay records, belong to your company and may need to be kept by law. More in the mobile app privacy page
Contact
Include your company name and the email you sign in with. Never send your password.
- [email protected]